Support

This integration is designated as Developer Supported.  

Support Email: support@ke-la.com
Support Web: https://ke-la.com/contact-us/
Support Phone: N/A

Integrations designated as Developer Supported are supported and maintained by the developer who submitted the integration to the ThreatQ Marketplace. The developer's contact information can be found on the integration’s download page within the Marketplace as well as in this guide.

You are responsible for engaging directly with the developer of Developer Supported integrations/apps/add-ons to ensure proper functionality and version compatibility with the applicable ThreatQuotient Software.

If functional or compatibility issues that may arise are not resolved, you may be required to uninstall the app or add-on from their ThreatQuotient environment in order for ThreatQuotient to fulfill support obligations.

For ThreatQuotient Hosted instance customers, the Service Level Commitment and Service Level Credit in the ThreatQuotient Service Level Schedule will not apply for any issues caused by Developer Supported integrations/apps/add-ons.

ThreatQuotient reserves the right to remove the Developer-Supported designation of third-party apps and add-ons if the developer is not, in ThreatQuotient’s determination, fulfilling reasonable obligations for support and maintenance.

Failure by the developer to update compatibility of an app or add-on within 90 days of the release of a new version of applicable ThreatQuotient Software will result in reclassification to Not Actively Supported.